Shipping and Returns

I make, package and ship every order myself, and I take care to inspect each order before mailing to make sure that it's exactly what was ordered. If you have a problem with your order and need help, please contact me.

Shipping Policy

All orders are shipped within 2-7 business days of when the order was received. This allows time for me to handcraft and hand-paint your items, for finishes to cure, and for your items to be packaged and shipped out.

• Estimated delivery times are estimates and are not guaranteed.

• All postal delays are out of my control and can't be predicted. Please place your order in advance if you need things by a specific date.

Returns Policy

I don't accept any returns on custom or personalized items. This includes personalizations, custom wording, custom sizes, and custom color selections.

• Any returns must be approved by me before you send them back, please contact me within 48 hours of package delivery if you have a problem with your order.

• All returns must be sent back within 5 business days of me agreeing to the return.

• The customer is responsible for the cost of return shipping.

• Damage caused by the customer will not be considered as a reason for a product return.

• Please feel free to contact me before purchasing if you have any questions about returns.

Order Cancellations

I begin working on orders as soon as possible, often times that's immediately after the order comes through. For this reason I do not accept cancellations. Please review your order carefully before completing your purchase. Contact me with any issues you may have.

FAQ: Are Shipping Times Guaranteed?

No, those are out of my control. Please take shipping time estimates into account. The USPS & UPS doesn't guarantee delivery dates, and while I ship everything as quickly as I can I have no control over the date that a package will arrive. Once a package is marked as delivered by the post office I have very little control over the information I can get from them. If you have a problem with a delivery please check with your local post office since they'll have the most updated information.

Can I Get A Return Shipping Label?

The customer is responsible for return postage on all returns. I don't provide return shipping labels. Please read the description of the item before purchasing to verify sizes and quantities.

How Much Will I Be Refunded?

For items that shipped free, any returns or exchanges will have the actual cost of shipping deducted from the refunded amount except in the case of items that were received damaged. To verify damage I need to get photos of the item and the packaging so that I can potentially file a claim with the shipping carrier. 

I Didn't Get My Package, Can I Get A Refund?

If you didn't get the package but it was marked it as delivered, you need to contact your local USPS or UPS to see where the delivery was left. They have GPS on their scanners and are able to see exactly what address the package was delivered to. If they made a mistake they will have to help you get the package back. If the package was delivered to your address, they won't be able to help you.

In cases where a package was delivered to your address but you can't find it, I am unable to refund. You should file a stolen mail report with the post office and your local police so that they can track cases and see if there are patterns of mail theft. Please contact me if this is your situation so that I know what's going on!

If the package wasn't delivered and the tracking doesn't show that it was received, please contact me and I'll arrange a solution.

Do you offer special promotions?

Yes! Sign up to my VIP email list for an instant 10% OFF code, plus access to special offers and announcements! VIP List- https://bit.ly/VIP-CODE

Feel free to email me beforehand if you have specific questions. I'll be glad to answer any questions that you have before you buy. Email ruggedrootsdecor@gmail.com

Seller Information

Items ship from zip code 45113 in Ohio, USA.